Shipping policy
Shipping Policy
Processing Times
- In-Stock Items: Orders are processed and dispatched within 1–2 business days.
- Pre-Orders: Items marked as "Pre-Order" will ship according to the date specified on the product page. If your order contains both in-stock and pre-order items, the entire order will ship once the pre-order item is available.
Shipping Rates & Delivery Estimates
We offer various shipping tiers to meet your needs. All delivery times are estimates provided by the carrier:
We offer various shipping tiers to meet your needs. All delivery times are estimates provided by the carrier:
- Standard Shipping: 3–7 business days.
- International Shipping: 7–14 business days (depending on destination).
- Free standard shipping is available on all orders over €60
Tracking Your Order
Once your order has been handed to the carrier, you will receive a shipping confirmation email containing a tracking number. You can monitor your delivery via the Carrier Tracking Portal.
Once your order has been handed to the carrier, you will receive a shipping confirmation email containing a tracking number. You can monitor your delivery via the Carrier Tracking Portal.
Customs, Duties, and Taxes
For international orders, please note that the recipient is responsible for any import duties, taxes, or customs fees incurred. These are determined by your local customs office and are not included in the shipping cost.
For international orders, please note that the recipient is responsible for any import duties, taxes, or customs fees incurred. These are determined by your local customs office and are not included in the shipping cost.
Address Accuracy
Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer. If a package is returned to us due to an insufficient address, a re-shipping fee will apply.
Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer. If a package is returned to us due to an insufficient address, a re-shipping fee will apply.
Missing or Damaged Packages
If your tracking information shows "Delivered" but you have not received your package, please contact the carrier directly. For items damaged during transit, please notify us within 48 hours of receipt with photographic evidence so we can assist yo
If your tracking information shows "Delivered" but you have not received your package, please contact the carrier directly. For items damaged during transit, please notify us within 48 hours of receipt with photographic evidence so we can assist yo